Release Notes

2.37 GAP Release (April 2019)

New GAP Portal privacy enhancements: you can now configure user roles to ensure that a user can only see devices in an emergency state and / or only the last message for each device.

New Broadcast by Tag: you can now send a text message to all devices with a particular tag or all devices assigned to users with a particular tag.

Updated Conversation View: you can now view the last 72 hours of messages in Conversation View.

Updated Event Notification Actions: we’ve added an event notification action to start tracking using the currently configured interval.

2.36 GAP Release (February 2019)

Updated GAP Portal performance improvements: we've worked to improve Portal performance for tenants with large numbers of devices / users.

Updated Web API v2: you can now acknowledge an emergency using the /mtmessage endpoint.

Updated App Call Buttons: you can now set up different numbers for SOS / Monitor Me calls and Quick Call buttons.

2.35 GAP Release (December 2018)

"Jingle bells, jingle bells, jingle all the way! Oh what fun, it is to do, a GAP release today!"

New Insights Traveller Portal: we've built a whole new web app to allow end users to view their itineraries, view travel advice, update their profile and access common websites. Visitors can also sign up for a GAP account and provision their own apps! If you want to try it, contact the Support Desk.

New More broadcast options: you can now send a text message to devices within a geofence or arbitrary geometry (circle / polygon).

New Change SMS reply map type: it's now possible to change the map type shown on the SMS reply web page.

Updated More weather layers: we've added new radar and air quality layers and updated the lightning strike layer.

2.34 GAP Release (September 2018)

"Say do you remember? The GAP release that took place in September? Never was a cloudy day..."

New Web Hooks: you can now configure web hooks via the GAP Portal instead of having to contact the Support Desk.

New SHOUT ns Support: we've added support for NAL's new SHOUT ns device.

New Globalstar SmartOne Solar Support: we've added support for Globalstar's new SmartOne Solar device.

New Track arrows: we've added arrows (showing the direction of travel) to tracks. See Updating Your Profile for more information.

Updated Insights Rules Engine: we've added a rule action so you can e-mail, SMS or call all users in a particular tenant in response to an alert.

Updated User Management: we've added the ability to require a user to reset their password on their next login as well as allowing a user to be created in a disabled state both manually and via the bulk import. Finally, it's also now possible to set expiry dates on accounts created via the bulk import mechanism.

2.33 GAP Release (June 2018)

"Summertime, and the GAP v2.33 release is easy..."

New inReach Mini Support: we've added support for Garmin's new inReach Mini device.

New Event Notifications Actions: you can now send a message to the device that triggered an event notification - provided, of course, that it supports text messaging. For example, you might want to set up an event notification to send a text message to the device if it enters a geofence.

Updated Event Notification Criteria: we've added a new event notification criterion - "when the device is in monitoring mode".

Updated Queclink Device Support: we've implemented specific device types for derivatives of the GL300 (specifically, the GL300W, GL300LU, GL300MA and GL3000W). Please ensure you use the correct device type on the Portal to maintain full functionality.

Updated Voice Check-In Reminder: the greeting for voice check-in reminders is now configurable. Please contact the Support Desk should you wish to take advantage of this option.

Updated Web API v2 Enhancements: you can now set tags for groups and add custom user data via v2 of the Web API

Updated Insights Intelligence: you can now turn clustering for Insights Intelligence on or off via the GAP Portal

2.32 GAP Release (April 2018)

Just as the UK starts to warm up, here's another release of GAP!

New Event Notifications Actions: you can now specify that certain actions are taken if event notification criteria are met – for example, sending a check-in request or changing a device's reporting frequency. This enables powerful new workflows such as – "if a device enters a geofence, increase reporting frequency to once a minute" or "if a device goes overdue, send a check-in request".

Updated Event Notification Criteria: we've added some new event notification criteria including "when a device stops moving" and "when a message is received with no position".

Updated Insights Rules Engine: we've added a "request a check-in" rule action and also the ability to run a rule based whether a traveller will be in a country (according to their itinerary) within the next x days.

Updated Insights E-Mail Parsing enhancements: we've improved the visibility of status information when an itinerary is being manually parsed.

Updated Pressure weather map: we've added a new weather overlay showing forecast atmospheric pressure (isobars).

2.31 GAP Release (February 2018)

New year, new release of GAP!

New Web API v2: we have added new endpoints to allow you to manage Insights itineraries via v2 of the Web API

Updated Bulk User Import: we have added the option to auto-generate a password and send a welcome e-mail to the new users. We have made the import process more tolerant of special characters in phone numbers (such as "+", "(", ")" and "-"). The process also now allows you to update existing user accounts with new information by re-importing them via a CSV file.

Updated User Account Setup: it’s now easier to set up new users - you can auto-generate a password and re-send the account verification e-mail if the user misplaces it

Updated Cross-Tenant Collections: we have added ability to include all sub-tenants in a cross-tenant collection when adding a tenant. This will apply to any new sub-tenants created as well.

2.30 GAP Release (November 2017)

Christmas has come early with the 2.30 release of GAP!

New Country border crossing event notification: we’ve added a new event notification rule that fires when a device enters a new country.

Updated App Call Buttons: Lone Worker app call buttons are now configurable by administrators via the “Tenants” menu.

Updated Longer SMS messages: you can now send SMS messages that are up to 918 characters long. Please note this will incur additional SMS charges and may not be supported on all networks (in which case the message may be split or truncated).

Updated Map Tools enhancements: we've updated the Search Map Location and Mouse Position tools to include better support for other co-ordinate systems such as MGRS and UTM.

Updated User Settings administration: it’s now possible to amend another user’s portal settings (assuming your account has sufficient permissions).

Updated Geofence display changes: you can now set the opacity of a geofence in addition to its colour.

2.29 GAP Release (September 2017)

The nights are drawing in up here in the northern hemisphere but there's always another GAP release to brighten up your days.

New Dynamic Event Notification Recipients: you can now set up event notifications to recipients that update automatically based on changes to device ownership / group membership - including "the device's assigned user", "other devices in the same group" and "the device's assigned user's manager". For example, you can now set up one notification at the tenant level to notify users if their device battery level becomes low. If the user of the device changes, the recipient will be correctly identified at the time the notification is triggered.

New Jet Stream Weather Map: a new map overlay ("Jet Stream 250mb") has been added to the "Weather" tab under "Map Settings".

New Tagging Enhancements: we have added the ability to create tags against groups and geofences. You can then reference these tags when creating event notifications to create even more powerful notifications to meet your customers' needs.

Updated Event Notification Recipients: event notification recipients can now be created at the event notification “Actions” step rather than having to navigate back to the address book.

Updated Filter Inbox by Message Type: you can now filter the Inbox by message type (for devices where there is a well-known set of message types).

Updated New portal customisation options: the "Change Portal Logo" screen (under "Options") has been renamed "Change Portal Appearance" and includes a number of new options. Administrators can now change the Portal favicon, page title and banner menu styling.

Updated Sign Out: the "sign out" link has moved to the left-hand side of the banner menu (on mobile devices it can now be found under "Options").

Updated Web API v2 (Preview): we've added more endpoints to the Web API v2 Preview.

Updated Default User Settings: we've added more default options for users at the tenant level - specifically, for determining portal alert settings. These are applied to all new users created under a tenant.

2.28 GAP Release (August 2017)

The 2.28 release of GAP has arrived! This new release includes:

New Free Trial Weather Maps and Information Tool: we now offer comprehensive weather forecast maps detailing temperature, precipitation, wind, humidity, dew points, snow accumulation, severe weather warnings and sea surface temperatures. You can also find out the weather at a specific location (and a 3 day forecast) using the new Weather Information Tool.

New Static maps in event notifications: for customers with a Google Maps license, it’s now possible to embed a static map image of a location within event notification e-mails. This feature is available through both the GAP Portal and GAP Insights.

New Support for SANAV MU-201 and CT-24 cellular trackers: we now offer support for these cellular tracking devices.

New Web API v2 (Preview): we’ve been busy working on the new version of our Web API, which is now available in preview form for you to try out. New features include the ability to upload multiple MO messages in the same call as well as performance and scalability enhancements. Check out the API documentation to find out more.

Updated Delete multiple Inbox messages: you can now delete more than one message in the Inbox at the same time.

Updated Updated home pane search: The home pane search function has been updated to support searching GAP Insights data sources. Please note, it is now necessary to hit the search icon to perform a search.

Fixed Inbox export: Inbox Options filters are now applied when performing CSV, GPX or KML exports.

Fixed Lone Worker app settings: Unsupported Lone Worker app settings have been removed from the “Application Settings” menu.

2.27 GAP Release (June 2017)

The 2.27 release of GAP is here - just in time for summer! This new release includes:

New Alert Nearby Devices: Event notifications can now trigger a text message to be sent to devices within a certain radius (up to 100KM) of the event. Only devices that have reported within the last 48 hours are notified.

New Custom Device Modes: You can now configure inReach and SPOT device default monitoring / check-in behaviours on a per-tenant basis via the Portal.

New Configurable Lone Worker App Defaults: You can now configure which screens are shown by default for new Lone Worker app device activations via the Portal on a per-tenant basis, allowing you to offer a more tailored "out-of-the-box" experience for customers.

Updated Text messages by SMS: You can now choose to send text messages as SMS (where supported) in the "Broadcast" screen and when sending text messages to a group of devices.

2.26 GAP Release (March 2017)

Spring has sprung (for those of us in the northern hemisphere) and so has the v2.27 release of GAP. This new release includes:

New Custom Map Icons: You can now use your own map icons! This can be configured via the "Configure" > "Map Icon" screen for devices. The icon must be a PNG file with a maximum width and height of 50 pixels and it's recommended that is has a transparent background. Please note that the custom map icon does not change colour when the device is in Emergency or Overdue state, as it does when using the default map icon.

New Custom User Data: We've added the ability for you to define and store custom data against users. You can set up text boxes, check boxes and drop-down lists to store whatever information you would like against each user.

New Contact Sharing: Add contacts (shared with sub-tenants) to lists in those sub-tenants (i.e. a global contact in top-level tenant “ACME” that is set to be “Visible also for sub-tenants” can now be used in a Global Distribution List in the sub-tenant “ACME – Division 1”).

Updated Device Local Time: The local time at the current location of a device can now be displayed on the device tile.

Updated Additional Overdue Notification Options: 2 and 5 minute options have been added to the "When the device is overdue" event notification rule.

2.25 GAP Release (December 2016)

The two10degrees' elves have been busy working on a number of back-end improvements over the last few months, including server performance upgrades to all our front-end servers - hopefully you will notice a difference. Some noteworthy portal changes include improvements to the filtering options, a new time map tool and adjustments to the colour of Device Tracks.

Filtering Improvements: We have added the ability to filter based on Device Tags. Device Tags are a way of storing data against any device, for example, its colour, size, serial number or firmware version. You can now filter for any device with a particular Device Tag (e.g. Colour) or where a Device Tag equals a certain value (Colour: Blue). Another filter addition, when filtering by Tenant, you can see all Global Event Notifications that apply to groups in that tenant.

Time Information Map Tool: We have added a new tool to the main map which shows you the time of the place you have clicked on. To use this feature click the burger menu button in the top left corner of the map and select "Time Information". Click on the map to place the clock icon, and you will be shown the current time and time zone information at that point. Simply drag the clock icon to another location to see the time information for that area.

Matching Icons & Tracks: The Device Track now matches the colour of the Device Map Icon. To change the icon colour, navigate to the device, click Configure, then Map Icon. On this screen, you can change the colour of map icon.

Data Log Retention: Data Logs can now be retained longer when using the 1 hour interval.

Select All of your Contacts: Select All/None buttons have been added to the Copy Address Book page.

2.24 GAP Release (October 2016)

V2.24 has arrived – here are some of the new features we have introduced.

For added security, we now offer Two Step Verification. If desired, portal users can be asked to provide a verification code in addition to their user name and password when logging in. This can be done using SMS messages or Google Authenticator. If you would like to add an extra layer of security to your accounts, get in touch with us so we can turn this feature on for you.

We have made improvements to our IVR capabilities including the ability to set the position of a stationary phone. The IVR Check-In service allows a user to satisfy a Check-In Request from virtually any phone, anywhere. All you have to do is register the phone you are going to use on the system. Not only can you check-in, but you can also leave a message or be redirected to an operator. Contact us if you would like to incorporate IVR into your solution.

We have added icons to the device list so you can see whether a device has an active Check-In Schedule (a tick icon will be shown) or is being Monitored (an eye icon will be shown). This allows the operator to quickly see the state of a list of devices.

Enhancements have been made to the Dashboard so that you have a better overview of Overdue Devices. When you click on an Overdue Device, you will now see relevant scheduling information. Depending on your settings, you will be shown when the device last checked in, schedule type, missed check-ins and monitoring intervals.

We now support Web Hooks for Event Notifications, as well as for changes to Devices, Users and Tenants and receipt of messages from devices. Webhooks are incredibly useful and a resource-light way to implement event reactions. Please get in touch if you would like to start using webhooks.

Other minor changes are listed below:

We have some exciting features lined up for the next few months and we can’t wait to tell you about them. If you have feedback in the meantime, please do not hesitate to contact us.

Version 2.23

We are happy to announce the release of V2.23. Here are some of the new features you will find.

GAP has got a brand new look. To strengthen the association of our software product, GAP, with two10degrees, we have given GAP a new brand identity. Thanks to your support, GAP has grown from strength to strength since it was first launched by the two10degrees team 5 years ago. The new brand identity has been designed to support a new suite of applications to be launched in the coming months.

Following your feedback, we have added the ability to copy an Address Book from one device to another. Copying an address couldn’t be easier, simply use the "+" button on the Address Book page, select "Copy from Another Device", and choose the contacts and lists you wish to copy.

We have extended the reach of GAP by offering an IVR (Interactive Voice Response) service. Using your desk, mobile or any other type of phone you can check in and be called with check in reminders and when other events occur. Please contact if you are interested in this feature.

Email notifications until now, have only shown the Search and Rescue standard UTC time zone. Although this is a standard, we heard that it made it difficult for portal operators to identify the local time zone for the tenants and device users. Now, Email Notifications will include the UTC time zone, tenant time zone, and if known, the time zone the device is located in. Please note that you must be using our new Event Notifications engine for this feature. Please contact if you would like to be upgraded.

You can now remotely deactivate our smartphone Lone Worker application when a device is removed by a portal operator. To use this feature, navigate to the Device Configure page and select "Deactivate". The user will be forced to enter an activation code before continuing to use the device.

We now offer the ability to Remotely Stop and Start Device Monitoring, as well as Enable and Disable Check-In Schedules, from a select device types. These features are disabled by default and only enabled by our support team upon request. Please contact if you are interested in this feature.

Sometimes you need a little helping hand. We have added a link to the portal that takes you through to this support site, if it was not previously enabled. The link can be removed or can link directly to your own support documentation, if desired.

New column options have been added to the List View. There is now a column for the Device ID, and any device tags can be shown here as well.

We are always looking for ways to make GAP better. If you have any feedback please get in touch.