GAP Guardian v3.0 - Administration Guide

Introduction

This article explains how to administer GAP Guardian devices via the GAP Portal.

Contents

Configuring Tenant-Level Defaults

You can now set up default settings for new instances of the app on a per-tenant basis. When a new app instance is activated, the tenant-level default settings will be applied. Note: changing these settings does not change the settings for existing, activated app instances.

How to configure tenant-level default app settings

To configure tenant-level default app settings:

  1. Click "Options"
  2. Click "Tenants"
  3. Click on the name of the tenant whose settings you wish to change
  4. Click "Default App Feature Settings"
  5. Click on the device type whose defaults you wish to change (either "GAP Guardian for Android" or "GAP Guardian for iOS")
  6. Select which app screens should be available by checking / unchecking options under the "App Features" section
  7. Select which actions should be performed upon app start-up by checking / unchecking options under the "Start-Up Options" section
  8. Set the default setting values for each app feature using the drop-down lists under the "Monitor Me", "Location Service Settings", "Tracking Mode" and "SOS Mode" sections
  9. Click "OK"

Default features at the tenant level

How to configure Quick Call button settings

To configure the app's Quick Call function:

  1. Click "Options"
  2. Click "Tenants"
  3. Click on the name of the tenant whose settings you wish to change
  4. Click "App Call Buttons"
  5. Enter up to 2 numbers, labels and descriptions into the relevant text boxes
  6. Enter up to 2 numbers, one for SOS calls and one for Monitor Me calls into the "SOS Call Number" and "Monitor Me Call Number" text boxes respectively
  7. Click "OK"

Setting up the app Quick Call buttons

Creating a new device

To create a new GAP Guardian device, click "Devices" then "+". You will need to enter the following information:

You will also need to select a map icon and map icon colour.

When complete, click "OK".

Remote Administration

How to send a location request

To request the current location of the device:

  1. Click "Devices"
  2. Click the name of the device to which you wish to send the command
  3. Click "Request Location"

It may take a few minutes for the current location to be returned via a message in the Inbox.

How to request a check-in

To request that the user checks in:

  1. Click "Devices"
  2. Click the name of the device to which you wish to send the command
  3. Click "Request Check-In"
  4. Select how long the user should have to check in before they their device enters an overdue state using the "Check-In Period" drop-down list
  5. Click "Send"

How to perform a manual check-in

You can manually check in a user (for example, if their device is not working) via the "Manual Check-In" button:

  1. Click "Devices"
  2. Click the name of the device you wish to manually check in
  3. Click "Manual Check-In"
  4. Click "Yes, Check In"

How to declare an emergency

You can declare an emergency on behalf of the device user. This will send a command to their device to activate SOS mode.

  1. Click "Devices"
  2. Click the name of the device to which you wish to send the command
  3. Click "Declare Emergency"
  4. Click "Yes, Declare Emergency"

How to acknowledge an emergency

When a device is in an emergency state, you can acknowledge an emergency. This will send a message to the device to that effect:

  1. Click "Devices"
  2. Click the name of the device to which you wish to send the command
  3. Click "Acknowledge Emergency"
  4. Click "Yes, Acknowledge Emergency"

How to cancel an emergency

When a device is in an emergency state, you can cancel an emergency from the Portal. This will send a message to the device to deactivate SOS mode:

  1. Click "Devices"
  2. Click the name of the device to which you wish to send the command
  3. Click "Cancel Emergency"
  4. Click "Yes, Cancel Emergency"

How to send a text message

To send the device a text message:

  1. Click "Devices"
  2. Click the name of the device to which you wish to send the message
  3. Click "Send Text Message"
  4. Enter the message in the text box
  5. Optionally, check the "Force SMS" check box to send the message as an SMS rather than a push notification (note: this will incur a charge and the message will appear in the device's default messaging app, rather than GAP Guardian)
  6. Click "Send"

How to change which app features are enabled

To change which app features are enabled:

  1. Click "Devices"
  2. Click the name of the device whose features you wish to change
  3. Click "Configure"
  4. Click "Feature Settings"
  5. Select which app screens should be available by checking / unchecking the options listed
  6. Click "Send"

How to change app settings

To change the app's settings:

  1. Click "Devices"
  2. Click the name of the device whose settings you wish to change
  3. Click "Configure"
  4. Click "Application Settings"
  5. Select which actions should be performed upon app start-up by selecting "Update start-up options" from the "Start-Up Options" drop-down list and then checking / unchecking the options that appear
  6. Set the default setting values for each app feature using the drop-down lists under the "Monitor Me", "Location Service Settings", "Tracking Mode" and "SOS Mode" sections
  7. Click "Send"

Changing app settings

How to deactivate the app

You can deactivate an app so that the user's configuration is deleted from the device and they are returned to the Login screen:

  1. Click "Devices"
  2. Click the name of the device whose settings you wish to change
  3. Click "Configure"
  4. Click "Deactivate"
  5. Click "Yes, Deactivate"