2-Step Verification

2-Step Verification allows portal users to provide a verification code in addition to their user name and password when logging in for additional security. This code is supplied either via SMS or the Google Authenticator app.

Setting up 2-Step Verification

If you would like to set up 2-Step Verification for your tenant, please contact your service provider's support desk.

Logging in for the first time

2-Step Verification can either be required for all users, optional or disabled.

Required

When 2-Step Verification has been required for all users and a user is logging in for the first time, they will be asked to choose between using SMS or the Google Authetnicator app just after they have logged in.

Google Authenticator

  1. Click "Setup 2-Step Verification via Google Authenticator"
  2. Start the Google Authenticator app and scan the code shown on the screen. If you can't scan the code for whatever reason, click "Show text key instead".
  3. Enter the verification code provided and click "OK"

SMS

  1. Click "Setup 2-Step Verification via SMS"
  2. Enter a phone number in the text box
  3. Click "OK"
  4. Enter the verification code provided and click "OK"

Optional

When 2-Step Verification is optional, a user will be need to set up 2-Step Verification themselves.

Google Authenticator

  1. Click "Options"
  2. Click "My Profile"
  3. Click "2-step Verification"
  4. Click "Setup 2-Step Verification via Google Authenticator"
  5. Start the Google Authenticator app and scan the code shown on the screen. If you can't scan the code for whatever reason, click "Show text key instead".
  6. Enter the verification code provided and click "Enable 2-Step Verification"

SMS

  1. Click "Options"
  2. Click "My Profile"
  3. Click "2-step Verification"
  4. Click "Setup 2-Step Verification via SMS"
  5. Enter a phone number in the text box
  6. Click "Send Verification Code"
  7. Enter the verification code provided and click "Enable 2-Step Verification"

Turn off 2-Step Verification

To turn off 2-Step Verification for your account:

  1. Click "Options"
  2. Click "My Profile"
  3. Click "2-step Verification"
  4. Click either "Disable 2-Step Verification"
  5. Click "Disable 2-Step Verification" to confirm