GAP Guardian v3.2 - User Guide

Introduction

This article explains how to use the GAP Guardian app for iOS and Android.

Contents

Installation

You can install GAP Guardian from the Apple or Android app stores using the links below:

Get it on Google Play

To run the app on iOS, your device needs to be running a minimum of iOS v10.3.0.

To run the app on Android, your device needs to be running a minimum of Android v4.4.

Getting Started

When you start the app for the first time on iOS, you may be prompted to allow the app access to your location. Tap "Always Allow". You may also be prompted to allow the app to send you notifications. Tap "Allow".

Location Services prompt

Enter your user name and password in the "Username" and "Password" text boxes respectively, then tap "Login". If you only have one device assigned to you on the Portal, your credentials will be validated, and the Dashboard will load. If you have more than one device assigned to you, you will be asked to select which device you are using before proceeding to the Dashboard.

Activation screen showing more than one device

The Dashboard screen shows all the app functions available to you.

Dashboard screen

Note: some functions may not be available to you as a result of configuration undertaken by your administrator.

SOS

SOS mode raises an emergency alert on the Portal. It is used to indicate that you are in danger and require assistance.

How to activate SOS mode

To activate SOS mode, press and hold the SOS button until the animation around the edge of the icon completes a full circle. When complete, a red banner will display, and the SOS button will pulsate. An SOS message will be sent at regular intervals to the Portal.

SOS button animation SOS mode activated

How to configure the SOS message interval

To configure the SOS message interval, tap Settings then SOS. Drag the "Send SOS every..." slider to the desired value.

How to trigger a phone call when SOS mode is started

To trigger a phone call when SOS mode is started, tap Settings then SOS. Flick the "Call ... when SOS mode started" option to "on". The number called will be the first number set up for the Quick Call buttons. This is configurable via the Portal by your administrator.

SOS settings

How to enable haptic feedback (vibration)

To enable haptic feedback (vibration) whilst SOS mode is enabled, tap Settings then SOS. Flick the "Vibrate" option to "on".

Note: on iOS, the "Vibrate on Ring" setting (tap Settings then Sounds) should also be enabled.

How to cancel SOS mode

To cancel SOS mode, tap the SOS button and answer "Yes" to the warning prompt.

Cancel SOS prompt

Monitor Me

Monitor Me is a customisable, user-initiated monitoring mode which allows you to decide what aspects of monitoring you would like to activate when Monitor Me is switched on. These include:

How to configure Monitor Me

To configure your Monitor Me settings, tap Settings then Monitor Me. You can configure the following values:

Note: you cannot change these values whilst Monitor Me is running.

Monitor Me settings

How to start Monitor Me

To start Monitor Me, tap the Monitor Me button. The edge of the button will rotate whilst Monitor Me is activating, after which point the button will pulsate to indicate it is active. The banner will also temporarily display a notification to that effect.

The Check In button will change to show a countdown timer, indicating when you are next required to check in. If you do not check in when required, a banner will be shown reminding you to check in.

Monitor Me button animation Monitor Me started

How to check in

To check in, tap the Check In button. The edge of the button will rotate whilst the check in is performed. The banner will also temporarily display a notification to that effect.

Check-In required notification Check-In required banner

How to stop Monitor Me

To stop Monitor Me, tap the Monitor Me button. The edge of the button will rotate whilst Monitor Me is stopping, after which point the button stop pulsating. The banner will also temporarily display a notification to that effect.

Stop Monitor Me

Check-In Schedules

In addition to Monitor Me, your administrator can create Check-In Schedules, requiring you to check in at predefined intervals or certain times of the day. These are assigned remotely to your device via the Portal by your administrator.

How to enable a Check-In Schedule

To enable your assigned Check-In Schedule, tap Settings then Check-In Schedule and then flick the "Check-in schedule enabled" option to "on". The details of your assigned schedule will be displayed.

If there is no Check-In Schedule assigned to your device, an error message will be displayed.

If Monitor Me is active, your next check-in will be calculated based on the chosen Monitor Me interval and your assigned Check-In Schedule.

Check-In Schedule settings Check-In scheduled enabled

How to disable a Check-In Schedule

To disable your assigned Check-In Schedule, tap Settings then Check-In Schedule and then flick the "Check-in schedule enabled" option to "off".

Tracking

When tracking mode is active, your location information will be sent to the Portal on a set interval or when you move more than approx. 200M.

How to start tracking

To start tracking, tap Tracking then tap the Start button. When tracking mode is enabled, the Tracking button on the Dashboard will pulsate.

Start tracking

How to configure tracking based on a particular interval

To configure the tracking based on a particular interval, tap Settings then Tracking. Set the "Only report when location changed" toggle to off then drag the "Send my position every..." slider to the desired value.

In this mode, you can also configure whether position reports should only be sent when you have moved more than a set distance using the "Only send my position if I've moved more than..." slider.

Tracking settings

How to configure tracking based on significant movement

To configure the tracking based on a significant movement (approx. 200M), tap Settings then Tracking. Set the "Only report when location changed" toggle to on.

How to stop tracking

To deactivate tracking, tap Tracking then tap the Stop button.

Stop tracking

Messages

The Messages screen allow you to converse via text messages with a Portal operator.

When you receive a message, a notification will be displayed and a red badge indicating the number of unread messages will be shown on the Dashboard screen and on your device's app launcher screen (on supported Apple, Samsung and Sony devices only).

How to reply to a message

To reply to a message, tap Messages then the name of the sender. Enter your message in the text box at the bottom of the screen and tap Send.

Devices

The Devices screen allows you to pair a Bluetooth LE button called a V.BTTN, enabling you to trigger SOS alerts or check in without having to unlock the phone and use the app.

How to connect the V.BTTN

To connect the V.BTTN, make sure Bluetooth is enabled on your device and then tap Devices. If Bluetooth is not enabled, you will be reminded to enable it. Once enabled, tap the Scan button. A list of available V.BTTNs will appear below. Tap on the device you wish to connect. The V.BTTN should beep and display a green light; the app will also display that it is connected to the V.BTTN.

Enable Bluetooth warning Scanning Devices list Device connected

How to trigger a check-in via the V.BTTN

Once connected, you can optionally configure the button to perform a check-in via single, short tap. To do this, swipe the "Check in on short press" option.

To perform a check-in via the V.BTTN, press the button for less than 3 seconds.

How to silence the V.BTTN

To prevent the V.BTTN from flashing or making a noise, swipe the "Disable LED" and "Disable sound" options.

How to trigger an SOS via the V.BTTN

To trigger an SOS via the V.BTTN, press and hold the button for 3 seconds and release. The button will flash red and beep twice. Once the app has received the alert from the button, the V.BTTN will flash alternate red and green.

How to cancel an SOS

To cancel as SOS you triggered via the V.BTTN, you must use the app to cancel in the normal way. Cancelling an SOS via the V.BTTN is not currently supported.

How to disconnect a V.BTTN

To disconnect the V.BTTN, tap Devices and then tap the flashing Bluetooth button. Accept the prompt to disconnect the device. The V.BTTN will beep twice and flash red for a few seconds. To forget the device permanently, tap Forget. To reconnect, tap Connect.

Disconnect device prompt Reconnect / Forget device screen Forget device prompt

Travel Advice

You can access comprehensive travel advice via the "Travel Advice" screen. Advice and information includes:

Note: certain elements of the Travel Advice functionality are available for GAP Insights customers only.

How to view advice for a specific country

To view the advice for a specific country, tap the Travel Advice button and then tap on the name of the country in question. Each section can be expanded by tapping on it.

Travel Advice country list Travel Advice country list search Travel Advice detail screen Travel Advice external links

Travel Alerts

Note: the Travel Alerts function is available for GAP Insights customers only.

How to view travel alerts

To view travel alerts, tap the Travel Alerts button. Tap on an alert to view further details.

Travel Alerts list view Travel Alerts list view search Travel Alerts detail view

Itineraries

Note: the Itineraries function is available for GAP Insights customers only.

How to view itineraries

To view itineraries, tap the Itineraries button. Tapping on an individual itinerary will open the detailed view.

Itineraries list view Itinerary detail view

Documents

Note: the Documents function is available for GAP Insights customers only.

How to view documents

To view documents, tap the Documents button. Tapping on a folder will open that folder. Tapping on a document will open the document (if the file format is supported by your device). To navigate back up the folder structure, tap the back icon on the banner.

Quick Call

The Quick Call function presents you with two buttons to initiate phone calls to numbers configured by your administrator.

How to initiate a call

To initiate a quick call, tap the Quick Call button then tap the button representing the number you wish to dial.

Quick Call buttons

Take Photo

The Take Photo function allows you to take a photo and upload it to GAP (where it can be viewed in the device's inbox).

How to take a photo

To take a photo, tap the "Take Photo" button on the Dashboard and then tap the white button at the bottom of the screen. If you are happy with the photo, tap "Use Photo", otherwise, tap "Retake". If you want to enter some accompanying text, do so in the "Notes" box then tap "Upload Photo".

Take Photo screen Take Photo confirmation screen Upload Photo screen

Location Service Settings

You can configure how the app obtains a location from the device's operating system using the Location Service settings screen. On this screen you can configure:

How to configure your location service settings

To configure location service settings, tap Settings then tap Location Service. Drag the sliders to the desired values.

Location Service settings

Log

The Log screen contains information on the app's activities, including any warnings and errors.

How to view the log

To view the log, tap Settings then tap Log.

Log screen

App Tester

To perform basic testing to verify the functionality of the app, tap Settings then App Tester. To begin a test, tap the Start button.

App Tester screen App Tester results

Beacons

Bluetooth beacons (sometimes known as iBeacons) are used to help obtain more accurate position data when indoors. They emit a Bluetooth LE signal which the device can use to identify where it is within a building. When the device enters the range of a known beacon, a message will be sent to the Portal containing the ID of the beacon. You can optionally be notified when you enter the range of a known beacon.

How to configure beacon notifications

To turn notifications regarding beacons on or off, tap "Settings" then "iBeacons" then swipe the "Show notifications" option as required.

iBeacon Settings screen

Deactivation

Deactivating the app will delete your settings and return the app to the Login screen. You will need to login again before the app will function.

How to deactivate your app

To deactivate the app, tap Settings then tap the Deactivate link at the bottom of the screen.