Understanding Text Messaging

Text messaging means sending a short text message to one or more devices. This article describes the various mechanisms for sending a text message.

Note: not all devices support text messaging. In order for devices to receive broadcast messages they must be on and have cellular / Wi-Fi / satellite coverage. In addition, messages may be shortened according to the capabilities of the device.

When sending a text message, GAP selects the most appropriate channel for each device. For example, for a SHOUT Nano, the text message is sent via the Iridium network. For Lone Worker apps, a push notification is used. Some devices (such as Lone Worker apps) allow you to select a different channel (i.e. SMS).

Send to all users in the current view

You may broadcast a text message to all devices in your current view.

If you have this permission to send broadcast messages you will see the option on your Home page in the section "Broadcast".

  1. Click "Home"
  2. Click "Send Text Message"
  3. Type your message in the box provided
  4. Optionally, select recipients by country using the "Send to all devices in selected country" drop-down list
  5. If you want to default to SMS (for devices that support it), select the "Use SMS (where supported) check box"
  6. Click "Send"

Broadcast text message

Send to all devices in a particular group

You may broadcast a text message to a particular group

  1. Click "Options"
  2. Click "Groups"
  3. Click on the name of the group to which you want to send a text message
  4. Click "Send Text Message"
  5. Type your message in the box provided
  6. If you want to default to SMS (for devices that support it), select the "Use SMS (where supported) check box"
  7. Click "Send"

Send text message to group

Send to a single device

  1. Click "Devices"
  2. Click on the name of the device to which you want to send a text message
  3. Click "Send Text Message"
  4. Type your message in the box provided
  5. If you want to default to SMS (for devices that support it), select the "Use SMS (where supported) check box"
  6. Click "Send"

You can also use "Conversation View" to send and receive messages in a view similar to that provided by a smartphone.

  1. Click "Devices"
  2. Click on the name of the device to which you want to send a text message
  3. Click "Conversation"
  4. Type your message in the box provided
  5. Click "Send"