Managing Event Notifications

There are two types of Event Notifications:

Event Notifications are used to raise alerts when certain events occur such as:

Note: You must first create at least one Contact or Distribution List in a tenant before creating an Event Notification rule.

Adding an Event Notification for an individual device

  1. Click "Devices"
  2. Click on the device for which you want to create the notification
  3. Click "Configure
  4. Click "Event Notifications"
  5. Click "+" to begin the wizard

Events

The first step is to set up the events when you want the Notification to fire. Multiple event may be selected by clicking "+ Add Event". When a second event is added you will be asked if you want the Notification to fire when any or the events occur or when all the events occur.

For example, you could use the any option to create a notification that fires when the device is overdue or the device sends an emergency message

Alternately, the all option could be used to create a notification that fires when a device sends a position message and the time is between 9 AM and 5 PM.

After all events have been added click "Next"

Actions

On the Actions step, first select the Event Severity. This will determine the color of the notifications that are emailed to recipients and alerts that appear on the portal.

An alert can be shown on the portal by clicking the "Raise an Alert on Dashboard" option.

Finally recipients from the Address Book can be added and notified when the notification fires. Additional recipients can be added by clicking "+ Add Recipient".

Notifying Nearby Devices

As well as notifying address book contacts and distribution lists, you can also notify other GAP devices that are within up to 100KM of the event. Only devices that have reported their position inside the chosen radius within the last 48 hours will be notified.

To notify nearby devices, select the appropriate radius under the "Notify Nearest Devices" heading from the "Send a message to the following recipient" drop-down list on the "Actions" tab of the New Event Notification wizard.

Note: the most appropriate mechanism for sending a text message will be used. For Lone Worker app devices, this will be via a push notification. Some devices do not support text messages and so will not be notified.

Name

Enter a name for the notification in the "Notification Name" field so you can find it later.

Next, enter any text you want to be included when the Event Notification is raised. This might be "Device is overdue".

Finally, select if you want the notification to be enabled or disabled.

Summary

The summary screen will show you an overview of the event you have just created. Click "Previous" if you need to change anything or "OK" to finish creating the notification.

Edit an Event Notification for an individual device

  1. Click "Devices"
  2. Click on the device for which you want to create the notification
  3. Click "Configure
  4. Click "Event Notifications"
  5. Select the Event Notification you wish to edit
  6. Amend the details as required
  7. Click "OK"

Delete an Event Notification for an individual device

  1. Click "Devices"
  2. Click on the device for which you want to create the notification
  3. Click "Configure
  4. Click "Event Notifications"
  5. Select the Event Notification you wish to edit
  6. Click "Delete"
  7. Click "Yes, Delete"

Add a Global Event Notification for a Tenant or Group

  1. Click "Options"
  2. Click "Global Event Notifications"
  3. Click "+"
  4. Click "+" to begin the wizard

See above for information on the Events, Actions, Name and Summary Steps

Applies To

The "Applies To" step allows you to select the devices that the Global Event Notification will apply to. You can select for it to apply to all devices in a Tenant or Group.

You can also select the rule applies to all devices of a certain type by selecting the device type from the "Devices" drop down. Finally, if you select "Selected Devices" from the "Devices" drop down you will be shown all the device in the tenant and can select the individual devices for the rule to apply to.

Edit a Global Event Notification

  1. Click "Options"
  2. Click "Global Event Notifications"
  3. Select the Event Notification you wish to edit
  4. Amend the details as required
  5. Click "OK"

Delete a Global Event Notification

  1. Click "Options"
  2. Click "Global Event Notifications"
  3. Select the Event Notification you wish to delete
  4. Click "Delete"
  5. Click "Yes, Delete"

More Information

Please refer to the Event Notification Reference guide for an explanation of the meaning of each condition.